Delivery & Returns
We make the delivery process as simple as possible and we are able to send your goods either to your home or work place, within the UK. We cannot deliver goods within the same order to multiple addresses, if this is required place separate orders for each address.
We do our best to dispatch all orders on the same working day if ordered before 12:30pm however this may increase to 3 working days during busy Christmas period. Delivery price will depend on value and weight of your order, available options will be shown during checkout. We provide a FREE UK delivery service within certain areas if you spend £40 or more. Please see the excluded areas below:
*Special UK Areas are Channel Islands, Northern Ireland, Scottish Islands & Isle of Man. Available options will be shown during checkout. Please see post codes for these areas below:
HS,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV51,IV55,IV56,KA27,KA28,KW15,KW16,KW17,PA20,PA41,PA42,PA43,PA44,PA45, PA46,PA46,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78, PH42,PH43,PH44,ZE,BT,IM,TR21,TR22,TR23,TR24,TR25
*Working days include Monday-Friday and exclude weekends and bank holidays in UK.
Express Delivery Options
We offer additional delivery option for our UK Mainland customers: Next Day Delivery. It is selectable at the checkout, for an additional cost.
We may require a signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.
We are not responsible for goods that are not picked up from your local sorting office within the stipulated period.
We will not liable or responsible for delays in delivery - however if you still haven’t received your goods after 10 days, please get in-touch and we will be happy to send out a replacement.
Once your order has been delivered, they become your property and your responsibility – except in the relation to goods that are damaged or faulty when delivered. See below for our Returns & Refunds Policy.
At Dawn Candles, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 14 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.
Please email us with your name, phone number and order number and we shall contact you within 24 hours.
On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you must pay the cost of returning the goods. As soon as we will receive the goods back we will provide refund or replacement.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
Damaged or incorrect goods
We undergo a product quality check before orders are despatched. However, if you receive damaged or incorrect goods, you must inform us via firstname.lastname@example.org or +44 (0)1236 468 000 within 3 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.