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Terms & Conditions

Dawncandles.com is a site operated by Dawn Direct Ltd.

We are registered in UK under company number SC 138900 and with our registered office at 302a Ninian Road, Brownsburn Industrial Estate, Airdrie, ML6 9SE.

Our VAT number GB 612-4699-38.

Please read the following Terms & Conditions carefully as by using the website dawncandles.com you accept all Terms & Conditions stated here.

We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the new Terms & Conditions regularly. 

Privacy Policy

We respect your privacy and will treat all information confidentially. We do not share your information with third parties. See our full Privacy Policy for more details.

Contract Execution

We require certain personal information when you register on our site or when you make a purchase. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions about the site in order to improve our service to you.

Any personal data collected through our website will be used to process and fulfil your purchase, contact you about our promotions and services, to maintain and improve the content of our website or for complaints and enquiries handling.

Right to Request Information

You have a right to request a copy of any personal data held by us at any time, in order to check its accuracy. If you wish to do this, please email us at info@dawncandles.com or phone 01236 468 000. 

Intellectual Property

The content on the Dawn Candles website (logos, trademarks, pictures, text and designs) is protected by copyright and other intellectual property rights. You do not have permission to copy, modify, distribute or reproduce content from the Dawn Candles website

Orders

Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.

Cancellation

You have the right to cancel your order any time before the item has been dispatched for delivery – 2:00pm on the day you place your order. In the instance of you missing this deadline you will have to return your order after delivery. Please see Returns Policy. If you would like to arrange a return please contact us info@dawncandles.com

Delivery

We make the delivery process as simple as possible and we are able to send your goods either to your home or work place, within the UK. We cannot deliver goods within the same order to multiple addresses, if this is required place separate orders for each address.

All orders are posted on the same working day if ordered before 2:00pm. Delivery price will depend on value and weight of your order, available options will be shown during checkout. We provide a FREE UK delivery service within certain areas if you spend £40 or more. Please see the excluded areas below:

*Special UK Areas are Channel Islands, Northern Ireland, Scottish Islands & Isle of Man. Available options will be shown during checkout. Please see post codes for these areas below:

HS,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV51,IV55,IV56,KA27,KA28,KW15,KW16,KW17,PA20,PA41,PA42,PA43,PA44,PA45, PA46,PA46,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78, PH42,PH43,PH44,ZE,BT,IM,TR21,TR22,TR23,TR24,TR25

*Working days include Monday-Friday and exclude weekends and bank holidays in UK.

Express Delivery Options

We offer additional delivery option for our UK Mainland customers: Next Day Delivery. It is selectable at the checkout, for an additional cost.

We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection. 

 We are not responsible for goods that are not picked up from your local sorting office within the stipulated period. 

We will not liable or responsible for delays in delivery - however if you still haven’t received your goods after 10 days, please get in-touch and we will be happy to send out a replacement.

Once your order has been delivered, they become your property and your responsibility – except in the relation to goods that are damaged or faulty when delivered. See below for our Returns & Refunds Policy. 

Returns Policy

At Dawn Candles, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 14 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.

Please email us with your name, phone number and order number and we shall contact you within 24 hours.

On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you must pay the cost of returning the goods. As soon as we will receive the goods back we will provide refund or replacement.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

Damaged or incorrect goods

We undergo a product quality check before orders are despatched. However, if you receive damaged or incorrect goods, you must inform us via info@dawncandles.com or +44 (0)1236 468 000 within 3 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.

Availabilty

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Price & payment

All prices shown on the website are inclusive of VAT. Prices are subject to change without notice but changes will not affect orders that have already been placed.

  • You will be required to pay for the goods in full at the time of ordering
  • Payments for all products can be made using Paypal account or by credit/debit card using.
  • Payment shall be made by you by the means you have selected on the website where we will received the full amount stated in the order.
  • You may only use one discount code per order.

After payment is received we will send you an order acknowledgement email with your order reference and details of the products you have purchased. We advise you check all details are correct upon the opening of this email and inform us immediately if you require to make any changes by email at info@dawncandles.com.

Availabilty of Dawn Candles website

We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.

Complaints

If you have any complaints about our products or service, please email us on info@dawncandles.com, phone at 01236 268 000 or write to us:

Customer Service
Dawn Direct Ltd
Brownsburn Ind. Est.
Airdrie
ML6 9SE